1. Collection of Personal Information

We collect personal information that you provide when you:

• Contact us via forms, email, or phone;
• Create an account or place an order;
• Sign up for newsletters or promotions.

Typical data collected: name, email address, phone number, postal address, and transaction history.

2. Purpose of Collection

Your information is used to:

• Fulfil orders and provide after-sales support;
• Send updates, offers, and technical notices;
• Improve our products, services, and website experience;
• Comply with legal obligations.

3. Disclosure of Personal Information

We may share your data with:

• Delivery and payment processors;
• IT service providers and hosting partners;
• Regulatory bodies, if required by law.

We never sell your personal information to third parties.

4. Data Security and Retention

We implement appropriate security measures (encryption, access controls) to protect your data. We retain personal information only as long as necessary to fulfil the purposes outlined above or as required by law.

5. Access and Correction

You have the right to request access to and correction of your personal information. To submit a request, please contact us using the details below:

6. Complaints

If you believe we have breached the Privacy Act, you may lodge a complaint with our Privacy Officer. If unsatisfied with our response, you can refer your complaint to the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: +64 4 474 7590
• Email: info@privacy.org.nz